Marbella Club Hotel, Marbella, Spain
The Marbella Club Hotel continuously strives to provide exceptional service and guest satisfaction and to that end successfully deployed the Cardola VirtualHotel Service in 2010. The cutting edge service has consolidated all of the hotel’s services into one simple-to-use application, transforming the guest experience at the touch of a button. Cardola acts as a virtual ‘third hand’ for the concierge, who remains the guest’s personal port of call.
As soon as a guest checks in, the touch screen VirtualHotel unit automatically switches on and is ready for use when guests arrive in their room. Right at their fingertips, guests will be able to order all services available within the hotel, make restaurant reservations, correspond with the concierge and much, much more. To accommodate the hotel’s international guests, the interface is customisable, allowing access to the services in the guest’s preferred language.
“Luxury and service go hand-in-hand at the Marbella Club,” says Franck Sibille, Area General Manager for Marbella Club, Hotel Puente Romano and Schlössle Hotels. “Our team is always available to personally assist and enrich the guests experience at the hotel. The Cardola VirtualHotel Service compliments that exceptional service, with the added convenience of being in the privacy of their room, suite or villa.”
Since deploying Cardola VirtualHotel, Marbella Club Hotel has seen a significant increase in room service sales year on year.